Shipping Policy
AVT Paints ships with UPS and USPS depending on which service you choose, the goods you have pruchased and what is cheapest for AVT Paints. We reserve the right to change or add any other shipping method in the future without notice.  Shipping fees are calculated on a combined basis of weight, value (for insurance purposes if offered), and destination and will be displayed upon checkout. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.

We ship worldwide to most countries (except to Iran, Sudan, Cuba, Syria, North Korea, and Uganda).

A signature may be required for shipments upon receipt. 

Some orders may be delayed due to additional verification. We will email you if your order will be delayed.

You as the buyer are responsible for any additional taxes or duties imposed by your country. AVT Paints is not responsible for these and should the duties not be paid and items returned we retain the right to withhold any costs incurred by us before refunding any money for returned products.

If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, AVT Paints reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.

We will endeavour to dispatch all orders as quickly as possible and most orders will ship out within 24-48 hours (not including weekends).

We reserve the right to cancel any order at any time and refund payment for any reason including but not limited to, item out of stock, suspect fraud, problems with shipping to certain countries. In the event you order is cancelled we will contact you to explain this.

Any questions regarding shipping can be directed to shop@ironlak.com.

 

Refund Policy

Due to the nature of our products all sales are final. We will consider refunds or exchanges however there may be additional charges. If there is any problem with your order please email us at shop@ironlak.com so that we can attempt to resolve this. Please do not attempt to return any products without contact us first as these shipment will be refused and no refund or exchange will be offered.

If you receive a faulty product please email us at shop@ironlak.com and we will asses each claim. It may be required to send your item to AVT Paints for verification of the issue.  We will always attempt to resolve these issues, we want happy customers however any product that has been misused or not used in line with it’s description will not be refunded or exchanged.